{"id":993,"date":"2026-10-07T16:05:42","date_gmt":"2026-10-07T16:05:42","guid":{"rendered":"https:\/\/transurcar.losregalitos.com\/?page_id=993"},"modified":"2026-10-13T22:50:04","modified_gmt":"2026-10-13T22:50:04","slug":"atencion-al-cliente","status":"publish","type":"page","link":"https:\/\/transurcar.com\/web\/atencion-al-cliente\/","title":{"rendered":"Atenci\u00f3n al cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"993\" class=\"elementor elementor-993\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9cf7d8 e-con e-atomic-element e-flexbox-base e-default-div e-3778d7e \" data-id=\"e9cf7d8\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"e9cf7d8\">\n    <div class=\"elementor-element elementor-element-b9903a4 e-flex e-con-boxed e-con e-parent\" data-id=\"b9903a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div 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href='https:\/\/transurcar.com\/web\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Toggle Dropdown *\/\n\n#uc_dropbar_elementor_ac0a13b{\n  position:relative;\n  display:flex;\n  flex-direction: row;\n  align-items:center;\n}\n\n#uc_dropbar_elementor_ac0a13b .ue-dropbar-button{\n  position: relative;\n  display: flex;\n  flex-direction: row;\n  align-items: center;\n  justify-content: center;\n  text-align:center;\n  outline:none;\n  transition-property: all;\n}\n\n\n#uc_dropbar_elementor_ac0a13b .ue-dropbar-content{\n  display: flex;\n  flex-direction: column;\n      max-width: 95vw;\n    visibility:hidden;\n  opacity:0;\n  pointer-events:none;\n  position: absolute; \n  \n    \n}\n#uc_dropbar_elementor_ac0a13b .ue-dropbar-content.ue-dropbar-active {\n  display: flex;\n  visibility:visible;\n  opacity:1;\n  translate: 0px 0px;\n  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init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1028\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1028-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"formulario-peticiones\">\n\t<div class=\"campos-peticiones\">\n\t\t<p class=\"texto-introductorio\"><br \/>\nA trav\u00e9s de este canal podr\u00e1s radicar tus Peticiones, Quejas, Reclamos, Felicitaciones y Sugerencias relacionadas con nuestros servicios.\n\t\t<\/p>\n\t\t<div class=\"campo-pqrs campo-completo\">\n\t\t\t<p><label>Tipo de solicitud<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-solicitud\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo-solicitud\"><option value=\"\">Seleccione una opci\u00f3n<\/option><option value=\"Petici\u00f3n\">Petici\u00f3n<\/option><option value=\"Queja\">Queja<\/option><option value=\"Reclamo\">Reclamo<\/option><option value=\"Felicitaci\u00f3n\">Felicitaci\u00f3n<\/option><option value=\"Sugerencia\">Sugerencia<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"campo-pqrs campo-completo\">\n\t\t\t<p><label>Nombre completo<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre-completo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre-completo\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"campos-dos-columnas\">\n\t\t\t<div class=\"campo-pqrs campo-documento\">\n\t\t\t\t<p><label>Tipo de documento<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-documento\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo-documento\"><option value=\"\">Seleccione<\/option><option value=\"C\u00e9dula de ciudadan\u00eda\">C\u00e9dula de ciudadan\u00eda<\/option><option value=\"C\u00e9dula de extranjer\u00eda\">C\u00e9dula de extranjer\u00eda<\/option><option value=\"NIT\">NIT<\/option><option value=\"Pasaporte\">Pasaporte<\/option><\/select><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"campo-pqrs\">\n\t\t\t\t<p><label>N\u00famero de documento<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"numero-documento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"numero-documento\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"campo-pqrs\">\n\t\t\t\t<p><label>Nombre de empresa<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre-empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre-empresa\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"campo-pqrs\">\n\t\t\t\t<p><label>Celular<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"celular\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"celular\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"campo-pqrs\">\n\t\t\t\t<p><label>Correo electr\u00f3nico<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"correo-electronico\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"correo-electronico\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"campo-pqrs\">\n\t\t\t\t<p><label>Asunto<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"asunto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"asunto\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"campo-pqrs campo-completo\">\n\t\t\t<p><label>Descripci\u00f3n detallada de la solicitud<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"descripcion\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"campo-pqrs archivo-campo-pqrs\">\n\t\t\t<p><label>Adjuntar archivos o evidencias<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"archivos\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.doc,.docx,.jpg,.jpeg,.png,.zip\" aria-invalid=\"false\" type=\"file\" name=\"archivos\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"campo-autorizacion-pqrs\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"autorizacion\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"autorizacion\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><a href=\"https:\/\/transurcar.com\/web\/wp-content\/uploads\/2026\/10\/ADM-PO-005_POLITICA_DE_TRATAMIENTO_DE_DATOS_PERSONALES_TRANSURCAR.pdf\" target=\"_blank\">Autorizaci\u00f3n de tratamiento de datos<\/a><\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"numero-radicado\" value=\"\" type=\"hidden\" name=\"numero-radicado\" \/>\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"mensaje-exito\" aria-live=\"polite\">\n\t\t<h3>Gracias por comunicarte con nosotros.\n\t\t<\/h3>\n\t\t<p>Tu solicitud ha sido registrada exitosamente.\n\t\t<\/p>\n\t\t<p>N\u00famero de radicado: <strong class=\"numero-radicado\">XXX<\/strong>\n\t\t<\/p>\n\t\t<p class=\"marca-radicado\"><img decoding=\"async\" src=\"https:\/\/transurcar.com\/web\/wp-content\/uploads\/2026\/10\/logo_transurcar_blanco.webp\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n          \n        \n      <\/div>\n  \n<\/div>\n<!-- end Toggle Dropdown -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-d665e93 e-con e-atomic-element e-flexbox-base e-default-div e-a5a14e4 popup-cotizacion-contenido \" data-id=\"d665e93\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"d665e93\">\n    <div class=\"elementor-element elementor-element-dddb607 popup-cotizacion e-flex e-con-boxed e-con e-parent\" data-id=\"dddb607\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1dcdf90 e-con-full popup-cotizacion-imagen e-flex e-con e-child\" data-id=\"1dcdf90\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f7dc524 e-con-full popup-cotizacion-formulario e-flex e-con e-child\" data-id=\"f7dc524\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9fb6b9d elementor-absolute elementor-widget elementor-widget-shortcode\" data-id=\"9fb6b9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><button class=\"cerrar-cotizacion\" type=\"button\">\u00d7<\/button><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a4a84f elementor-widget elementor-widget-shortcode\" data-id=\"8a4a84f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f229-o2\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"229\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/web\/wp-json\/wp\/v2\/pages\/993#wpcf7-f229-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"229\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f229-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"formulario-cotizacion\">\n\t<h2>UNA SOLUCI\u00d3N DE TRANSPORTE<br \/>\nA LA MEDIDA DE TU CARGA\n\t<\/h2>\n\t<div class=\"campo-cotizar campo-completo-cotizar\">\n\t\t<p><label>Nombre completo<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre-completo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre-completo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"campos-dos-columnas\">\n\t\t<div class=\"campo-cotizar\">\n\t\t\t<p><label>Celular<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"celular\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"celular\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"campo-cotizar\">\n\t\t\t<p><label>Correo electr\u00f3nico<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"correo-electronico\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"correo-electronico\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"campo-cotizar\">\n\t\t\t<p><label>Nombre de empresa<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre-empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre-empresa\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"campo-cotizar\">\n\t\t\t<p><label>Origen<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"origen\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"origen\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"campo-cotizar\">\n\t\t\t<p><label>Destino<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"destino\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"destino\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"campo-cotizar\">\n\t\t\t<p><label>Tipo de carga<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-de-carga\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"tipo-de-carga\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"campo-cotizar\">\n\t\t\t<p><label>Peso neto<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"peso-neto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"peso-neto\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"campo-cotizar\">\n\t\t\t<p><label>Valor declarado<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"valor-declarado\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"valor-declarado\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"autorizacion-cotizar\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"autorizacion\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"autorizacion\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><a href=\"https:\/\/transurcar.com\/wp-content\/uploads\/2026\/10\/ADM-PO-005_POLITICA_DE_TRATAMIENTO_DE_DATOS_PERSONALES_TRANSURCAR.pdf\" target=\"_blank\"> Autorizo el tratamiento de mis datos personales.<\/a><\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Atenci\u00f3n al cliente Contacto servicioalcliente@transurcar.com 3122439649 (604) 4446722 Calle 10 Sur N\u00b0 51-84 &#8211; Medell\u00edn, Colombia PQRS skip render: ucaddon_dropbar \u00d7<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-993","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/transurcar.com\/web\/wp-json\/wp\/v2\/pages\/993","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/transurcar.com\/web\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/transurcar.com\/web\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/transurcar.com\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/transurcar.com\/web\/wp-json\/wp\/v2\/comments?post=993"}],"version-history":[{"count":0,"href":"https:\/\/transurcar.com\/web\/wp-json\/wp\/v2\/pages\/993\/revisions"}],"wp:attachment":[{"href":"https:\/\/transurcar.com\/web\/wp-json\/wp\/v2\/media?parent=993"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}